Description

Job Overview:

The Banquet House Attendant is responsible for the physical set-up and turnovers of all banquet events. They will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Banquet House Attendant will maintain the cleanliness and eye appeal of the banquet space. They will assist in maintaining the AAA Four Diamond Standards. The Banquet House Attendant will always conduct their selves in a manner which supports the guiding principles of our expectation guide.  They are responsible for the execution of the directives formulated by the Banquet Manager to achieve maximum operating results and obtain guest satisfaction.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Supervises, properly cleans and sets meeting rooms and banquet functions per specifications on resume and BEOs or as given by banquet management including vacuuming floors and cleaning walls and windows/mirrors
• Properly cares, moves, stores all equipment such as tables, chairs, risers, dance floor lecterns as required
• Properly controls and stores meeting room supplies such as linen, pads, pens/pencils and candy, etc. as required
• Supervises and services every meeting room by emptying trash, removing dirty plates, cups, linens and glasses, and replaces as necessary; Straightens all chairs; Replenishes water as specified or requested
• On a continuous basis, oversees the keeping of service corridors, pre-function space, and storage areas clean, organized and unobstructed
• Upon customer request, locates and delivers convention material to designated location including moving furniture in and about the Casino
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the resort; In addition, attendance at all scheduled training sessions and meetings is required
• Relays any problem situations or damaged areas to Banquet Management in a timely manner for immediate action
• Performs other duties as requested, such as moving office furniture and cleaning carpet and chairs
• Additional duties as necessary and assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Previous Hospitality experience is required
• Requires good communication skills, both verbal and written
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Must successfully pass job interview, including a guest service audition
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• Must be able to exert well-paced ability in limited space and to reach other departments of the Casino on a timely basis
• Required to bend, squat and lift up to 50 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
• Requires manual dexterity to use and operate all necessary equipment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.