Description

Job Overview:

The Banquet Server is responsible for providing friendly and efficient service of food and beverage items to all guests in a banquet setting situation.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Meets and exceeds customer expectations
• Communicates effectively with customers, co-workers and supervisors
• Provides the highest quality of service at all times to guests
• Must be able to read a BEO and know how to complete a setup
• Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using: clean, pressed linen without rips, stains or tears; clean unspotted silverware; clean china with no chips or cracks; clean unspotted glassware     
• Properly cleans and fills table complements (salt and pepper, sugar, bread baskets, etc.)
• Pours wine with the method shown in training
• Knows the menu for each function served and is able to knowledgeably explain the major ingredients and preparation methods for each item to be served
• Keeps station neat and clean during service.
• Constantly patrols assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures; Checks on the guests
• Serves food, coffee, water and other beverages to customers, refills beverages as needed
• Receives customer orders for any food or beverage that varies from the set menu
• Refers complaints on food and/or service to the Banquet Manager
• Cleans banquet rooms and banquet areas during and after banquet functions
• Uses proper in-room clearing and aisle tray breakdown procedures
• Returns all reusable table complements and condiments to be cleaned and refilled
• Additional duties as necessary and assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year experience in a full service restaurant or banquet environment- required
• Ability to adequately and successfully perform all aspects of this position including the set up and cleaning of the room
• Must successfully pass job interview, including a guest service audition
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Ability to transport large trays weighing up to 40lbs. through a crowded room on a continuous basis throughout the shift
• Knowledge of the appropriate table settings, service ware and menu items
• Ability to stand, walk and move about during entire shift
• Ability to push/pull food carts and equipment weighing up to 250lbs
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.