Description

POSITION PURPOSE:

The primary responsibility of a Convention Porter is to setup and break down all convention areas of Wind Creek Bethlehem LLC (“Wind Creek”) meeting rooms. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrives for shift on time and in proper uniform.
• Ensures meeting/banquet rooms are set up and broken down to specific requirements.
• Ensures hotel corridors are free of any dirty dishes from Banquets and Continental breakfast.
• Assists in delivering prepared foods to banquet rooms, Paiza and VIP Slot Lounge.
• Assists in the setup, maintenance and breakdown of the daily Continental Breakfast.
• Ensures all areas in both front and back of house are kept clean.
• Prepares all banquet equipment set ups as indicated on a banquet event order (BEO).
• Operates cleaning machines safely and properly.
• Completes all Meeting Services set-ups in a timely fashion.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.

Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

• Ability to learn meeting room configuration and be able to set up meeting rooms accordingly.
• Physical ability and dexterity to move/stack banquet equipment (tables, chairs, portable bars, linens) to meet configuration specifications
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.