Description

Job Overview:

The Food and Beverage Manager projects a sense of passion and urgency towards the delivery of excellent guest service and quality products. The Manager interacts with guests and staff with a sense of calmness and a desire to resolve problems amicably and to a point where all parties win.  The Manager shall proactively take control of front-of-house operations and hire, train, develop, coach, re-assign, and terminate staff as required and consistent with the WCH Expectations Guide to deliver a level of guest service and a food outlet experience unmatched by any competitor.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focusing on our customers. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions that result in beneficial changes to assigned operations
• Abides by all State, Federal, and WCH requirements pertaining to serving alcohol
• Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Develop and monitor the status of budgets
• Ensures that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Responsible for profit/loss of assigned operations
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Obtains and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment and assures that all staff are informed of said information
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED– required
• Bachelor’s Degree in Business or Related Field AND two (2) years of Supervisory experience in a high volume, multiple shifts, F&B outlet– required
  • OR Four (4) years’ experience in a Management position in a high volume, multiple shifts, F&B outlet– required
  • OR Three (3) years’ experience in an F&B Supervisory position with Wind Creek Hospitality– required
• Problem-solving and decision-making ability
• Extensive knowledge of food products and service techniques
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training required to retain position
• After hire, successful completion of ServeSafe Sanitation training required to retain position
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
• Ability to lift and carry up to forty (40) pounds
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts
• Proven ability to develop a budget
• Proven ability to understand financial data and manage a budget
• Excellent verbal and written communication skills
• Ability to work with computer-based time and attendance, and/or client-booking systems
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.