Description

• Projects a positive image
• Greets all guests and team members
• Schedules team members to ensure excellent level of service to the guests while maintaining and controlling labor costs; Understands and manages within budgetary guidelines
• Authorizes PTO and administers payroll
• Supervises team members including maintaining proper employee relations and recognition, evaluating performance and administering discipline when necessary
• Recruits Front Service staff, screens applicants and conducts auditions for employment
• Actively coaches, mentors and develops team members
• Ensures AAA Four Diamond service standards are being met consistently
• Provides AAA Four Diamond service levels necessary to meet and exceed guest expectations
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Supports front line staff in dealing with guest problems and concerns
• Assists front line staff as necessary with parking and retrieving vehicles, delivering luggage, etc.
• Ensures that claims are minimized by staff’s adherence to established procedures
• Limits the number of accidents and injuries by actively promoting job safety
• Assists in the procurement of operating supplies and equipment (OS&E)
• Assists in the development and training of departmental policies and procedures
• Other duties & responsibilities as assigned

• Must be twenty-one (21) years of age or older
• Associate’s Degree in Hotel, Business or Related field- required
  • OR Two (2) years’ Supervisory experience- required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
  • OR Two (2) years’ experience in the hiring position’s Department- required
• Must successfully pass a timed math skills test- required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experienced with Microsoft Office and other hotel related software
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs
• Willing to work odd and irregular hours including holidays, weekends, and nights (3rd shift)
• Outgoing, friendly, helpful personality and positive attitude is required
• Must be able to stand and walk for entire shift
• Be able to run when parking and retrieving vehicles
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Ability to safely operate both manual and automatic transmission vehicles
• Must be able to work effectively in a fast paced, high volume environment
• Able to operate standard office equipment – phones, computers, etc.
• Must possess and maintain a valid state driver’s license
• Must be in good physical condition and able to pass a physical fitness test
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $22.40 - $30.38 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.