Description

Job Overview:

IT Technician II provides technical and end user training on the following Application Systems, Gaming, Point of Sale, Property Management, Financial Applications, and other installed Application Systems. Assist other IT technicians in maintaining a working knowledge of Microsoft SQL, Current Microsoft Windows OS, Microsoft Windows Server (2008 to Current OS) and Microsoft Office Professional (up to current application version).

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Resolves user complaints, research issues, answer technical questions; assist the IT Director with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists the Supervisor Applications in software and hardware installation/upgrades
• Troubleshoot user problems with application software and hardware
• Primarily focused on Level I - II (user, technician) applications support
• Logs complaints, determines if applications “can do” and trains users to accomplish a requested task
• Prepares systems documentation; communicate issues back to level II, IT management, vendor support personnel and end users
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
• Documents issues and resolutions into maintenance help desk application and official vendor files for future problem tracking and vendor satisfaction use
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• A+ and Network+ Certifications OR Equivalent Certifications– required
• Two (2) years’ IT support experience in the Gaming field– required
• OR Four (4) years’ IT support experience in another industry– required
• A thorough understanding of Software Applications and professional business processes– required
• Must have a sound knowledge of the software and hardware on which the application processes are running
• Must have strong customer focus and a demonstrated ability to work within a team of service-oriented individuals
• Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.