Description

Job Overview:

The Retail Supervisor is responsible for the overall coordination and execution of Essentials - the property’s retail store – ensuring that departmental goals and objectives are attained.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests 
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains confidentiality of all gaming records.
• Actively coaches, mentors and develops team members
• Monitors departmental service levels ensuring that standards are met
• Manages departmental expenses ensuring budgetary margins are maintained
• Acts as “Manager on duty” representing the hotel in resolving guest conflicts
• Actively utilizes and trains team members in the use of multiple Software Applications used in Casino Operations
• Utilizes and trains in the use of CMP for tasks such as enrolling guests, generating player cards, updating player information and resetting pins
• Provides oversight in all systems such as InfoGenesis, Stratton Warren, and CMP
• Keeps staff informed of all pertinent information
• Liaise with other departments as operational issues arise
• Conducts inventory at the close of each period
• Formulates pricing policies for merchandise according to profitability requirements
• Estimates consumer demand and determine types and amounts of goods to be sold
• Examines merchandise to ensure that it is correctly priced and properly displayed
• Plans and coordinates sales promotions; Ensures that team members are actively selling products
• Ensures that transactions are properly recorded
• Creates work schedules; Administers payroll
• Monitors retail space to ensure it is clean, in order and well maintained
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years’ hospitality or retail experience– required
• Must have working knowledge of Microsoft applications– Word, Excel, and Outlook (a skills test will be administered, and candidate must score at least 70%)- required
• Six (6) months of cash handling experience - required
• Good writing and verbal communication skills required (skills test will be administered)
• Must possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
• Experience in customer relations or guest services- preferred
• Must be able to learn and work with various Software Applications (including Web-based applications)
• Must be able to lift and carry up to 60 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required

• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.