Description

Job Overview:

The Security Supervisor supervises the team of Security Officers. The Security Supervisors are responsible for the security functions for the property to ensure a safe and secure environment for all guests and employees.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Schedule:

The WCH Security Team operates 24 hours a day/7 days a week. Supervisors may be required to work any shift to meet the needs of the operation and are subject to change to meet the needs of the organization. Positions include week-end and holiday shifts.

Duties and Responsibilities:

• Supervises and directs a security team in a casino environment
• Schedules the activities of a security team ensuring appropriate coverage of the casino property
• Maintains a written log of incidents involving guests or employees and prepares additional detailed reports as may be required
• Prevents theft; Provides employee and guest escorts and patrols parking lots
• Provides Key Control and Radio communications
• Provides guest service and head counts
• Verifies gaming machine access; Verifies gaming machine pay outs
• Oversees all aspects of guest and employee safety including crowd control
• Reports employee violations of established policies and procedures, directives and Tribal Minimum Control Standards
• Controls initial on-scene command during emergency situations
• Ensures training assignments are completed for security officers
• Disseminates information to security staff prior to assuming posts
• Communicates emergency procedures
• Patrols entrance/exit doors and controls crowd
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Associate’s Degree in Related field- required
• Must be twenty-one (21) years of age or older- required
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment- required
• OR Two (2) years’ Supervisory experience- required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- required
• Minimum of five (5) years’ experience in law enforcement, military, or other security capacity- required
• OR Two (2) years’ experience in the hiring position’s Department- required
• AND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment- required
• OR three (3) years of security experience in a casino environment- required
• Must be able to meet and maintain a departmental physical fitness standard- required; the security department may conduct a test that is comparable to the below requirements:
• Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
• Must be able to climb 4 flights of stairs in 80 seconds
• Must be able to run 350 ft in 90 seconds
• Annually re-test for all physical requirements
• Experienced and proficient user in Microsoft Word, Excel; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Good writing and verbal communication skills- a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Experience in customer relations or guest services- preferred
• Must successfully pass job interview, including a guest service audition
• Must complete TIPS and Title#31 training as required as a condition of employment
• Must be State recognized Emergency Care Provider, Emergency Medical Responder or equivalent to include AED and CPR within 90 days of employment-property specific requirement
•  Must be able to stand and/or walk for entire shift
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles
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NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

 Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.