Description

Job Overview:

The Aesthetician performs professional facial and waxing services to clients of the Spa. This position requires a thorough knowledge of the skin, excellent facial massage and extraction techniques, exceptional cleanliness and sanitation skills as wells as a willingness to train with the spa specific facial treatment protocols.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Receives guests for their services on time and in a courteous and polite manner
• Provides consistent professional facial and waxing treatments in accordance with spa protocols and accepted certification practices; Accurately performs facial and waxing services as booked by the guest
• Properly opens and closes each shift according to Standard Operating Procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls; Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Provides accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Has complete knowledge and understanding of all services and products offered in order to actively promote services and promotions; Actively promotes home care programs, meeting retail sales goals
• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guest of the same, whenever possible
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction; Ensures a maximum level of guest service and satisfaction is achieved and maintained
• Works without constant direct supervision and remains at assigned post for extended periods of time; Performs preparation work, properly cleans and restocks room as required
• Regularly attends, participates in and supports training and staff meetings for the Spa
• Assists in all areas of the spa operation, including locker room and fitness center as needed or requested
• Ensures confidentiality with respect to guest information; Communicates to management any and all occurrences involving staff or guests in the spa that require attention
• Arrives on time for scheduled shifts, prompt with each appointment, and performs services within the appropriate time allotted for the service
• Maintains a positive attitude and contributes to a quality work environment
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment- required
• Must be twenty-one (21) years of age or older- required
• Currently hold and maintain a Cosmetology License from the state of Illinois - required
• Previous spa or salon experience- required
• Must have CPR certification
• Capable of adding, subtracting, multiplying, and dividing in all units of measure
• Must successfully pass job interview, including a guest service audition
• Demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
• Aptitude to be efficient, productive, and maintain an on-time schedule of appointments; Able to receive the various services that are offered on the spa menu and be a model for training new therapists when requested
• Must have enthusiasm and possess excellent customer service skills; Enjoy working with people and possess a friendly personality; Be a team player
• Must be able to lift, pull, push, and/or carry items weighing in excess of fifty (50) pounds; be able to stand and/or walk for entire shift
• Excellent written and verbal communication and listening skills; Must be able to comprehend instructions furnished in oral, written, or diagram form
• Must be able to work effectively in a fast paced, high volume environment; Ability to portray a calm and composed demeanor under stress
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.