Description

Job Overview:

The Spa Supervisor is responsible for supervising the daily activities and duties of spa employees. Provides exceptional leadership and business skills to reach and exceed profitability goals, employee and guest satisfaction; Thus ensuring efficiency in providing the highest service and profit levels.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Oversees and coordinates, employee relations, training, staff productivity, operations development, standards, promotions, staff reviews, maintains knowledge and understanding of treatments/physiological effects/contraindications, guest satisfaction issues, ensures Company and department standards are upheld, merchandising of retail products, administers computer operations; Performs all other projects and responsibilities as required 
• Ensures confidentiality with respect to guest and employee information
• Assists Spa Attendants and Receptionists with guest experience, answers telephones, checks in guests, makes reservations, provides tours and maintains daily cleanliness of facility during operating hours
• Creates schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, guest demand, profit goals, etc.
• Possesses knowledge of spa software, Microsoft applications, and email
• Monitors short and long-term strategies designed to increase revenue, profitability, retail sales, guest satisfaction, employee satisfaction, and employee retention
• Acts as a resource between employees and spa director to resolve work related conflicts; Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed
• Uses constructive feedback, motivation, short and long-term interventions to address problems that affect job performance
• Maintains and conducts employee appraisal/evaluation of Spa Associates
• Facilitates various training modules pertaining to spa services and programs
• Provides support and communicates with all levels of management regarding Company policies and procedures acting as a liaison between the spa and other Wind Creek Departments; Identifies and recommends solutions when the department faces repetition of performance problems that indicate a negative trend
• Informs appropriate management of any potential situation that may require further attention; This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests; Follows up to ensure resolution is achieved
• Trains and communicates relevant Company information to employees, as well as directs performance of clerical functions by ensuring a strong communication network, in which employees are well informed of all procedural changes, property information and department and company initiatives
• Maintains an attitude and philosophy consistent with the Company mission, vision and values
• Displays a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters
• Develops and maintains good working relationships with various organizations and vendors
• Works in a fast-paced environment while maintaining a calm appearance
• Becomes a member of the International Spa Association (ISPA); Upholds the ISPA Code of Conduct
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Must be twenty-one  (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
  • OR Two (2) years’ full-service spa Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Three (3) years of experience in a full-service spa/salon– required
• Must be able to type 25 words per minute using a computer. Skills test will be administered– required
• Proficient skills with Microsoft Word and Excel (a skills test will be administered and must successfully pass with a 70% or above)- required
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference. Skill Test will be administered– required
• Must successfully pass job interview, including a guest service audition– required
• Must demonstrate leadership abilities with progressive supervisory experience
• License or training in a professional capacity including: Massage therapy, aesthetics, cosmetology
• Ability to utilize computer programs including: Opencourse and Outlook
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
• Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested  
• Must be able to lift, pull, push, and/or carry items weighing in excess of seventy-five (75) pounds; be able to stand and/or walk for entire shift
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

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