Description

Job Overview:

The primary responsibility of the Table Games Dealer is to deal assigned table games while providing a superior gaming experience in a friendly environment. Assigned game must be dealt at the proper game pace and within all approved procedures including the proper paying and taking of wagers bet, in order to maximize company revenue.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Deals table games assigned, in a proficient and speedy manner to be able to deal between 55 hands or 45 spins per hour.
• Provides courteous service and is cordial to all patrons and team members.
• Shuffles cards in a timely manner, ensuring a thorough mix of cards in compliance with casino standards, as well as controlling the pace of the game.
• Pays and takes winning and losing wagers according to company policy.
• Verifies and signs fills, credits, and associated documents.
• Passes on all pertinent information to relieving dealers and supervisors.
• Issues chips to customers for either cash buy-ins or credit in accordance with company policy.
• Maintains control of shoe, cards, dice and float; always keeping visual contact.
• Informs the Table Games Supervisor of all irregularities including suspicious guest activity.
• Paces games, taking into account the type of action and ability of players keeping the speed of the game at the most efficient rate possible.
• Verifies accuracy when signing all paperwork.
• Accepts cash buy-ins and performs drop of cash according to company policy.
• Complies with all appropriate Wind Creek policies and procedures and gaming regulations.
• Must be able to handle chips, silver, dice and individual cards, and deal from a shoe or out of hand in a proficient manner.
• For Craps’ Games only, dealer can perform function of Stickperson.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with IGB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment– required
• Must be able to pass an audition for at least 2 games, one of which must be Blackjack– required
• Must be familiar with methods of game cheating.
• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.