Frequently Asked Questions

Wind Creek Montgomery

With so much to do at our integrated resort, questions are expected. If you’re unable to find an answer to your question, please contact us.

Property

    Do you have current restrictions or updated policies due to COVID-19?

    Safety has been and will continue to remain our top priority. To learn about our enhanced cleaning efforts, policies or to view our updated property schedule, please click here.

    Where is Wind Creek Montgomery located?

    We are located at 1801 Eddie L. Tullis Road, Montgomery, AL 36117 – just a short drive away from Birmingham, Columbus and the Atlanta area!

    Do you have a map?

    Yes, you can view our property and parking maps here.

    Are you a pet-friendly property?

    Wind Creek Montgomery is a pet and animal-free property; however, ADA service animals are permitted. Thank you for your understanding and cooperation.

    Is smoking allowed on property?

    Wind Creek Montgomery is a smoke-free property; however, smoking is permitted inside of our designated Smoking Room. 

    Gaming

      Do you serve alcohol?

      Alcohol is served daily from 10am – 1:45am.

      Why are there bingo cards on the games? Why don’t you have table games?

      Currently, this casino operates as a Class II gaming facility. Class II regulations require that gaming machines in this state be bingo-based or pull tab-based technology. Table games are classified as a Class III gaming experience.

      As a Rewards Member, how are my offers calculated and what can I redeem my points for?

      Offers are based on a formula calculated from your total play. We call it EXPRESS OFFERS. When you play, be sure to use your Wind Creek Rewards Card. Offers will be added to your Rewards account and you will be notified via mail, email or text message. As soon as you redeem one offer, you will be eligible to receive another offer. Point balance does not factor into the offer formula. Points earned while playing with your Wind Creek Rewards Card may be redeemed toward FREE play, food credit, hotel stays and more.

      Do TITO tickets expire?

      Yes. Regulations require that TITO tickets expire 60 days after issuance.

      What type of online gaming do you offer?

      You can play online for fun at WindCreekCasino.com. Visit the site or download the app on Android or iOS. You can play for FREE, check your Rewards and offers, participate in online tournaments, auctions, drawings, quests and more!

      How do I view my Win/Loss statement?

      Important Update: Win/Loss Statement Access

      Please note that the location for accessing your Win/Loss statement has recently changed. To view or download your statement:

      1. Visit windcreek.com

        and log in using the same credentials previously used on windcreekcasino.com.

      2. Select your property’s website and navigate to your profile.

      3. Locate and click the Win/Loss Statement link in the profile navigation menu.

      4. Select and download the report you need.

      If you require assistance with accessing your account or navigating the site, please contact our support team at 866-946-3387.