Frequently Asked Questions

Wind Creek Chicago Southland

With so much to do at our integrated resort, questions are expected. If you’re unable to find an answer to your question, please contact us.

Property FAQs

    Where are you located?

    Wind Creek Chicago Southland is located at 17300 S. Halsted St. East Hazel Crest, IL 60429.

    What is currently open at Wind Creek Chicago Southland?

    Our casino floor, hotel, and select offerings are officially OPEN! The casino floor is open 24/7! To view full hours and availability, please check out our Property Schedule. 

    What is featured on your Casino floor?

    Wind Creek Chicago Southland features a 70,000 sq. ft. gaming floor (open 24/7) that includes over 1,400 slot machines, 56 table games, high-limit slot machines and table games, a poker room, and our exclusive Hidden Gems.

    Do you have a Poker Room?

    Yes! Wind Creek Chicago Southland has a 10 table, smoke-free Poker Room with games including Texas Hold’em, No Limit Texas Hold’em, Seven Card Stud, Pot Limit Omaha, 5 Card Omaha, and more!

    What is a Hidden Gem?

    Hidden Gems are customizable private gaming and event microenvironments. Designed with an emphasis on curated entertainment spaces, there’s an event space for every need with capacities ranging from 28 to 169. To reserve, please visit: windcreek.com/chicagosouthland/hidden-gems

    What dining options are available?

    Our property features several brand-new locations for whatever our Guests may be craving—with several venues operated by the renowned Fabio Viviani Hospitality Group. Offerings include an upscale Italian Steakhouse, an American diner for quick eats, a noodle bar, plus a Food Bazaar where you can enjoy flavors from six unique venues all for one price. To learn more about our dining options (and future offerings), visit windcreek.com/chicagosouthland/dining.
     

    Do you have on-site parking?

    Yes! We offer free parking options including over 1,400 spaces in our parking garage and additional surface lot parking. Valet parking and ride-sharing drop-off/pick-up stations are also available.

    Do you have an on-site hotel? Any amenities?

    Yes, and it's officially OPEN! To learn more or to make a reservation, click here.

    Gaming FAQs

      Do you have a Rewards Card?

      Absolutely, and it’s FREE to sign up! Click here for more information on Wind Creek Rewards.

      What games do you offer on property?

      Wind Creek Chicago Southland offers over 70,000 square feet of gaming space including 56 table games, over 1,400 state-of-the-art slot machines, poker room, and more.

      How do EXPRESS OFFERS work?

      EXPRESS OFFERS are based on your level of play. When you play, be sure to use your Wind Creek Rewards Card. Offers will be added to your Rewards Account and you will be notified via mail, email or text message. As soon as you redeem your offer, you will be eligible to receive another offer.

      How do I view my Win/Loss statement?

      Important Update: Win/Loss Statement Access

      Please note that the location for accessing your Win/Loss statement has recently changed. To view or download your statement:

      1. Visit windcreek.com

        and log in using the same credentials previously used on windcreekcasino.com.

      2. Select your property’s website and navigate to your profile.

      3. Locate and click the Win/Loss Statement link in the profile navigation menu.

      4. Select and download the report you need.

      If you require assistance with accessing your account or navigating the site, please contact our support team at 866-946-3387.